Your purchase may be returned within 30 days after date of delivery. Simply, return your merchandise in the original condition with the hygiene seal and tags still intact.

Customers are responsible for shipping charges when returning unwanted items. If you need to exchange an item, a pre-paid return label will be provided. To ensure the package reaches us and we are able to process a refund, we highly recommend using a tracked method of shipping. ELYSIIAN will not be responsible for any lost packages in transit for return.  

For refunds to credit cards and PayPal we deduct $6 to cover the original shipping and returns handling fee. Refunds may only be issued to the credit card or PayPal account used to make the original purchase.

Refunds for store credit are free and will always include free domestic shipping on your next order.

We are only able to offer an exchange when a different size is needed. You must be exchanging for the exact style and color you originally ordered. Please email us at info@elysiian.com to ensure your size is in stock. If the item you are wanting to exchange for is a different style you may return your item and place a separate order. We do not offer exchanges for international orders, only refunds. Once you send us an email, we will provide you with a shipping label to send the exchanged item back to us. Please print out the return/exchange slip found below. Your name, order number and size needed must be filled out and sent with your returned item. 

return/exchange slip

Please print the Return/Exchange form. Your name, order number and reason for return must be filled out and sent with your returned items. 

Please send your returns or exchange to:

ELYSIIAN

4387 W Swamp Road

#276

Doylestown, PA 18902

For an exchange, a prepaid shipping label will be sent to you once you email us at info@elysiian.com.

For a return, customers are responsible for shipping charges when sending back unwanted items. To ensure the package reaches us and we are able to process a refund, we highly recommend using a tracked method of shipping. ELYSIIAN will not be responsible for any lost packages in transit for return.  

For returns, please allow 5-10 business days for your refund to be processed. We will send you an email once it is completed.

For an exchange, please allow 3 business days for your new items to be sent out. You will receive an email once it is dispatched. 

Final Sale means no returns or exchanges. We are unable to accept items that are purchased under our Final Sale policy back for return or exchange.

If the item is marked down and labeled as final sale in the product description it cannot be returned or exchanged. If you have any questions regarding fit, sizing, or style please contact our customer service team at info@elysiian.com before placing your order.

All return request need to be made within 30 days from date of delivery and failure to do so will result in your item(s) being denied.

If you're exchanging you only need to return either the bottom or top - whichever you need a new size in.

For returns, we will need the complete set in order to process.

We work hard to ensure all of our items are of the highest quality. In the rare occasion you believe your item is faulty or damaged, please email us right away at returns@elysiian.com so we can make it right.

Once an order is placed, the fulfillment process has already begun. Therefore, we are unable to make changes or cancel an order. 

Orders are processed within 48 hours. However, if you placed a pre-order please check the product description of the item to find the shipping date. Once your order is fulfilled, you will receive an email within 24 hours with your tracking number. This will allow you to see the status of your delivery. Please note, it may take 24 hours for tracking updates to appear. 

Your order will be dispatched within 48 hours. We generally deliver all domestic orders in 3-5 business days. For international orders please allow 7-15 business days. If your order was a pre-order, please check the product description of the style to find out when it will ship. 

A Pre-order item is one that you order before we have it in our inventory.  You may cancel up until the time your order has been processed.  To cancel, you may e-mail us at info@elysiian.com

We will ship your order once all items are available.  If you wish to receive your available item before the pre-ordered one, please e-mail us at info@elysiian.com. 

Within the USA, we can ship to a PO BOX. However, we can not ship international orders to a PO BOX.

We offer free domestic shipping. 

For international orders, we offer a flat rate of $20. 

If you purchase from outside of the USA, you may be responsible for all customs and duties associated with your purchase. This is out of our control as we are legally required to declare the full value paid on all orders on the customs form. For more detailed information, we recommend contacting your local customs bureau directly. 

Items purchased at full price within 10 days of being moved to a promotion are eligible for a store credit refund for the difference in price. 

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• Refunds will be issued in the form of a store credit, and cannot be applied retroactively. Your store credit never expires.
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All of our prices are displayed in US dollars. However, you can change the currency from the dropdown bar in the top righthand corner of the screen.

The size guide should be used as a general guideline for helping you find your correct fit. Please keep in mind, sizing varies by style. 

Please check the detailed description of each item for more information. If you have any questions regarding the fit of an item please contact us at info@elysiian.com  

Yes. As we continue to grow, we will be expanding our size range. We currently offer XS,S, M, L, XL. If you're unsure about the size and fit of a product you love, email us at info@elysiian.com