Help Center

We know how stressful shopping for swimwear can be. We welcome you to try on our swimsuits in your own home and return it within 30 days if it doesn't meet your expectations.

• Your purchase may be returned within 30 days of date of delivery. 
• Returns must be sent to us in 100% original condition with the hygiene seal and tags still intact.
• For refunds to credit cards and PayPal we deduct $6 to cover the original shipping costs and the returns handling fee.
• For purchases with a 20% or more discount, you may only return your item for a full store credit
• For purchases with a 50% or more discount, all sales are final and we cannot offer a refund

If you need another size or want to exchange for another style please visit our Returns/Exchange Portal and follow the instruction in the portal. We do not offer exchanges for international orders, only refunds.

Questions? Email us at info@elysiian.com 

1. Visit our Returns/Exchange Portal
2. Enter your email address or your order number and zip code
3. Select Return, select the item(s) you wish to return, and the appropriate reason
4. Select your return shipping label and purchase via credit card
5. Attach your label to your return package and ship your item (instructions included in portal)

You may revisit the Returns Portal at any time to check the status of your return. Questions? Email us at info@elysiian.com 

Anything discounted 50% or more is final sale. This means we are unable to accept returns or exchanges back under our Final Sale policy. 

For purchases with a 20% or more discount, you may only return your item for a full store credit. For purchases with a 50% or more discount, all sales are final and we cannot offer a refund. If you have any questions regarding fit, sizing, or style please contact our customer service team at info@elysiian.com before placing your order.

All returns need to be made within 30 days from date of delivery and failure to do so will result in your item(s) being denied.

If you're exchanging you only need to return either the top or bottom- whichever you need a new size in. 

We work hard to ensure all of our items are of the highest quality. In the rare occasion you believe your item is faulty or damaged, please email us right away at info@elysiian.com so we can make it right. 

Once an order is placed, the fulfillment process has already begun. Therefore, we cannot guarantee that we'll be able to make any changes. Please email us right away at info@elysiian.com.

Orders are processed within 48 hours. However, if you placed a pre-order please check the product description of the item to find the shipping date. Once your order is fulfilled you will receive an email within 24 hours with your tracking number. This will allow you to see the status of your delivery. Please note, it may take 24 hours for tracking updates to appear. 

Your order will be dispatched within 48 hours. We generally deliver all domestic orders in 3-5 business days. For international orders please allow 7-15 business days. If your order was a pre-order, please check the product description of the style to find out when it will ship.

A pre-order item is one that you order before we have it in our inventory. You may cancel up until the time your order has been processed. To cancel, email us at info@elysiian.com.

We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please email us at info@elysiian.com.

Within the USA, we can ship to a PO BOX. However, we cannot ship international orders to a PO BOX.

We offer free domestic shipping. For international orders, we offer a flat rate of $20.

If you purchase from outside of the USA, you may be responsible for all customs and duties associated with your purchase. This is out of our control as we are legally required to declare the full value paid for all orders on the customs form. For more detailed information, we recommend contacting your local customs bureau directly.

Items purchased at full price within 10 days of being moved to a promotion are eligible for a store credit refund for the difference in price. Refunds will be issued in the form of store credit and cannot be applied retroactively. Your store credit never expires.

All of our prices are displayed in US dollars. 

The size guide should be used as a general guideline for helping you find your correct fit. Please keep in mind, sizing varies by style. Please check the detailed description of each item for more information. If you have any questions regarding the fit of an item please contact us at info@elysiian.com.

Yes! As we continue to grow, we will be expanding our size range. We currently offer XS, S, M, L, XL. If you're unsure about the size and fit of a product you love, email us at info@elysiian.com