What is your return policy?
Your purchase may be returned within 30 days of date of delivery. We just ask that your items have not been worn, washed or altered in any way. Simply return your merchandise in its original condition with the hygiene seal and tags still intact. For refunds to credit cards and PayPal we deduct $6 to cover the original shipping cost and the returns handling fee. Refunds may only be issued to the credit card or PayPal account used to make the original purchase.
Refunds for store credit are free and will always include free domestic shipping on your next order.
To return please print the return/exchange slip found at the end of this page. Your name, order number and reason for return must be filled out and sent with your returned items.
Please send your returns to:
4387 W SWAMP ROAD
DOYLESTOWN, PA 18902
Customers are responsible for shipping charges when returning unwanted items. To ensure the package reaches us and we are able to process a refund, we highly recommend using a tracked method of shipping. ELYSIIAN will not be responsible for any lost packages in transit for return.
What is your exchange policy?
We are only able to offer an exchange when a different size is needed. You must be exchanging for the exact style and color you originally ordered. Please email us at email@example.com to ensure your size is in stock. If the item you are wanting to exchange for is a different style you may return your item and place a separate order. We do not offer exchanges for international orders, only refunds. Once you send us an email, we will provide you with a shipping label to send the exchanged item back to us. Please print out the return/exchange slip found below. Your name, order number and size needed must be filled out and sent with your returned item.